How should I prepare for my first class?

Welcome! We are so happy to have you! Please arrive ten minutes prior to class starting to allow ample time for you to get comfortably settled and become acquainted with the reformer and the class flow.

What should I bring to class?

Every class requires the use of grip socks. It is mandatory to wear them for safety and hygiene purposes. We do sell them in the studio. If you are seen attending class without grip socks, you will automatically be charged $15 hygiene cleaning fee. Additionally, we highly recommend bringing water to stay hydrated during the class.

What is your cancelation policy?

Cancellations for classes must be made with a minimum of 12 hours notice. If you cancel within 12 hours of the scheduled class, you will be considered "late canceled" and charged a $15 cancellation fee as well as loss of class. This includes switching class times under the 12-hour notice time period. This policy helps prevent unfilled spots in sessions that could have been taken by other participants, and it allows those on waitlists for our most popular classes an opportunity to secure a spot.

What is your late policy?

To ensure the smooth running of our classes and out of consideration for others, it is essential to be punctual. If you are a new client and you arrive late to class you will not be admitted into class due to the disruption of other clients experience. If you are not present within 10 minutes of the scheduled start time of your reserved class, you will be marked as a no show and charged a fee, in the event that we have a guest waiting from the waitlist, your spot will be given to a client on the waitlist. Please be aware that arriving late may result in missing part of the workout, so please enter the room as discreetly as possible. New clients should plan to arrive 10 minutes prior to the class to go over the machine and workout basics.

What is your missed class policy?

If a client fails to attend a reserved class without cancelling a $25 No Show Fee will be charged to their account as well as loss of class. We understand sometimes life happens, if your absence is due to an emergency, email our studio and we will be happy to accommodate you.

What is your waitlist policy?

At Ignite Pilates, we want to give everyone the best chance to get into their desired class. If a class is full, you can join the waitlist. Here’s how it works:

• If a spot opens up, you will automatically be added to the class up to two hours before the scheduled start time.

• Once within the two-hour window, the waitlist locks, and no further automatic enrollments will occur.

• It is your responsibility to enable notifications in your account settings or to regularly check your schedule to see if you’ve been added to the class.

• Standard cancellation policies apply once you are moved from the waitlist into class.

Pro Tip: 8 out of 10 times, clients cancel right before the cancellation window or just before class starts—meaning a spot often opens up last minute! We highly recommend keeping an eye on the schedule, even if you’re on the waitlist, for a chance to grab an open spot. 🔥

Where can I find parking?

There is a free parking lot located on the premises. Our suite is directly accessed from the parking lot.

Do you put memberships on hold?

You can request to place your account on hold if you will be gone for at least 10 days or more at a time. Your hold insures that you will not lose time or classes and will not receive charges during the hold period. Holds are available for a minimum of 10 days at a time and allowed once every six months. Hold requests are only accepted through an email. Email HelloIgnitePilates@gmail.com. You must send the request at least 7 days prior to your next billing date so that we have time to process the hold.

Do you offer classes to pregnant women?

We do not allow pregnancy classes without a private session and doctors note. Pregnancies will be admitted into group classes on a case-by-case basis. If you show up to class without following class procedures and are pregnant, you will be marked absent.

Do you offer refunds for classes, class-packs or memberships purchased online or in-person?

All sales are final, non-refundable/returnable and non transferable. No exceptions. If you report your sale to your credit card company. You will still be responsible to pay.